Over the past year, AI agents have evolved from merely answering questions to attempting to get real tasks done. However, a significant bottleneck has emerged: while most agents may appear …

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, …

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RPA (robotic process automation) is a practical and proven way to reduce manual work in business processes without AI systems. By using software bots to follow fixed rules, companies can …